Randezvous Sikkim Cool Tour

IMPORTANT NOTES:

 

Child Policy:

• Child Below 5 yrs complimentary


• Child 5 -10 yrs without extra bed as mention in cost column (CNB = Child no Bed)


• Child 5 -10 yrs with extra bed as mention in cost column (CWB = Child with Bed)


• Above 10 years / Extra adult with an extra bed sharing room are same & charged as per (EPSR)


• Hotels are very strict with the child policy. Please carry the age proof so that it can be produced if asked by hotel.

Note: Child 3 – 5 yrs chargeable for Lachung & Lachen

 

Vehicle:

• We provide exclusive vehicles in our packages.


• Non a/c Indica / Wagon R / Alto for 1-3 Pax including child.


• Non a/c Sumo / Max / Hard top Jeeps for 4-8 pax.


• Innova / Scorpio / Xylo / Tavera for 6 pax including child.


• Gangtok city tour is done only by Maruti van / Indica / Wagon R (4 people in a car).


• If guest are booked for luxury vehicle, Innova / Scorpio / Xylo / Tavera will be provided as per availability.


• Only 06 heads are allowed in 1 Innova / Scorpio / Xylo including child. In case the number of heads traveling increases, than the guest will have to take another vehicle.


• In one Sumo / Max only 08 heads are allowed including child. If the number of heads traveling is more than 08, then guest will have to take another vehicle.


• Incase the guest is opting for Innova / Scorpio inform the guest to travel light with minimum baggage of one piece per person.  In case of excess baggage the guest will have to opt for an extra vehicle for carrying the excess baggage. The cost for this will be borne by guest directly.

 

About Hotel:

 

• Check-in 14:00 hrs. / Check-out time is 12:00 hrs.


• The tourism infrastructure in Sikkim & Darjeeling is not very developed and one should not expect or compare it with the standards of plains & other developed destinations there is always scarcity of water and power in the region and so you would come across situation like water (hot) being supplied on time basis – morning & evening.


• Room Heater available with an extra cost bourne by the guest directly (Except at Premium & Luxury categories)


• Category of Rooms in the packages normally remains to deluxe / super deluxe room.


• Hotels are very strict with the child policy. Please carry the age proof so that it can be produced if asked by hotel.


• A valid photo ID proof for all guests staying at the hotel is mandatory. 


• For Extra adult in the room we will provide an extra bed (wherever possible), but most of the hotels only provide extra mattress or roll out bed. Most of the hotels have no provision of an extra bed.


• Operator reserves the right to re-arrange itinerary to suit hotel availability without changing the total number of days in each destination and without compromising any services.


• In the area (almost all) the hotels do not have a lift facility and in all the hotels the guest will have to climb stairs. In case if any guest is having problem of blood pressure, knee or other ailment for which they cannot climb the higher floors they will have to intimate us during the time of booking so that we can arrange rooms at the lowest floor of the hotel enabling the guest to climb the minimum number of stairs possible.

 

About Transport:

 

If arrival of guest is by train at NJP Railway Station, please be informed that our executive will be there to receive the guest at the New Exit Gate (Near Escalator) or arrive at Bagdogra Airport our executive will be there with the PLA – CARD at Exit Gate on the Airport.

The guest should always keep cool with the drivers as they are not tourism educated and come from different remote villages.

As there is shortage of space for car parking in the entire Sikkim & Darjeeling region – guest will have to wait at the Lobby in time for the vehicle to start their sightseeing / transfers.

We would appreciate, if the guest does not lend their ears to the drivers as most of the time they misguide the passengers. In such instances we would request them to contact our executive.

On arrival of guests we will provide mineral water, small kits, local tour co-ordintor number & service voucher. Our representative will brief the total tour itinerary to the guest.

As most of the services are on point to point basis, it is obvious that the drivers would also keep changing. Keeping this in mind please ensure that you do not leave your belongings in the vehicle as there is very little possibility of getting them back. Always check your baggage before leave the vehicle.

In this sector the same vehicles will not be providing for the entire tour, it will be changed sector-wise. So we request you to inform the same to your guest to avoid any circumstance.

If any tourist spot do not complete which falls on closing day & if they wants to do the same on next day then they have to pay the extra cost for the vehicle.

If guests want any changes in their sightseeing schedule they should be informed to our executive previous day before 16:00 hrs, after that no changes are allowed. If the guest inform after 16:00 hrs it will be consider as a cancellation with no refund or guest will pay extra cost for reschedule the sightseeing.

Please inform your guest to maintain the timing for the sightseeing / transfers which will advisable by our executive. Mainly in Gangtok vehicle will not allowed to park at the hotel instead of parking stand. Once our vehicle will leave the hotel area without picking up the guests & come back at parking stand then guest must have to arrange their own to reach at the parking stand.

In Gangtok outside vehicle are not allowed to enter in the city. Only local taxi can roam around within Gangtok city. All outside vehicle will pick up & drop them from Deorali taxi stand. We provide local taxi for pick up & drop from hotel to taxi stand. For this reason guest have to wait sometime in the taxi stand.

In case the guest is opting for Innova / Scorpio inform the guest to travel with minimum baggage (one baggage per person). In case of excess baggage the guest will have to opt for an extra vehicle for carrying the excess baggage. The cost for this extra vehicle will be born by guest directly.

Operator reserves the right to re-arrange itinerary to suit hotel availability without changing the total number of days in each destination and without compromising any services.

Only 06 heads are allowed in 1 Innova / Scorpio / Xylo including child and 08 heads are allowed in 1 Sumo / Max including child. In case the number of travelers are increases, than the guest will have to opt for the additional vehicle with an extra cost which is directly payable by the guest on spot.

 

About Transfers:

 

• Transfer from Bagdogra / NJP railway station will be provided from 06:00 hrs to 16:00 hrs.


• All hill destinations are 3 to 5 hrs drive from station or airport. So, we do not recommend traveling in inadequate day light.


• In unavoidable circumstances the guest may have to stay back at Siliguri at an additional cost.


• If there is any late arrival at NJP railway station, we suggest the guest, considering their security that they should stay back at the station. Our representative will meet and arrange their transfers at 6:00 a.m.


• Keeping in mind the road condition of any hilly region, the guest should decide upon themselves (with their train and flight timings) as to when they should start the departure transfer. We suggest a buffer time of 2 hours at least.


• All transfers from Gangtok / Pelling / Darjeeling to onward destinations will be provided either in morning from 07:00 a.m. to 08:00 a.m. or in afternoon from 01:00 p.m. to 02:00 p.m.

 

Nathula Pass:

Nathula visit is subject to availability of permit & road condition. Only limited permits are issued by the army before 48 hrs of tour. It is open only on Wed, Thurs, Fri, Sat & Sun. NAME, ADDRESS, AGE & GENDER of all guests traveling are required for processing of permit. Normally organizing permit at the eleventh hour is not possible, minimum time required is 72 hours before the arrival. We will try our best, but in case of non-availability of permit, the tour will only be till Baba Mandir. In one vehicle only 8 persons are allowed. In case the permit is available one can opt for the trip with an extra charge Rs. 5,500/- per vehicle.

It is mandatory that guest should carry photo proof identity card such as Voter Id / Passport and passport size photograph.

 

NOTE:

 

• Permit require for Tsomgo Lake. It is mandatory that guest should carry 02 copies of passport size photograph, original photo ID proof with photo copy (identity card – Voter ID card / Pass-port / Driving License etc) for processing the permit. PAN Card is not acceptable for issuance of the Permit.


• Permit also require for traveling to North Sikkim (Lachung & Lachen). Requires 02 more copies of passport size photographs along with original photo ID proof.


• The above mentioned hotels will be confirmed as per the room availability. Otherwise we will confirm similar category.


• The rates quoted in the packages are on per person basis, valid for Indian nationals & till 30th Sep 2012.

 

Essentials:
 

Basic personal items to be carried include, feather jacket & heavy woolens during winter and light woolens during summer, walking boots, rain proof jacket during monsoon, torch, spare batteries, water flask, cold cream, personal medicines & Sunglasses.

Advice guest to bring heavy woolens if traveling to Lachung/North Sikkim as this area is cold through out the year.

 

Payment Policy:

 

1) Any confirmation is subject to a non-refundable advance deposit of Rs. 2000/- Per Person and has to be paid immediately, after that we can process the booking.

2) Balance Payment has to be made in advance and must be paid & as per time limit given at the time of confirmation.

 

Amendment Rules:

Amendment of booked tour will be treated as Cancellation. However, minor amendments can be made on the payment of a communication charge, which will vary from case to case.

 

Refund Rules:

Refund will be paid to the source through which the guest has booked. Any refund will take at least 15 days to process & will be sent to you by a/c payee cheque only.

** NO REFUND WILL BE MADE AGAINST ANY UN UTILIZED SERVICES, WHAT SO EVER MAY BE THE REASON.

 

Cancellation Policy:

Cancellation has to be sent to us by Fax / Email.

From Date of booking – 30 days only communication charges of Rs 2000.00 per person

30 -15 Days prior to departure    25% of tour cost

14 -07 Days prior to departure    50% of tour cost 

07- 03 Days prior to departure    75% of tour cost

02 Days/No show                                   100% of tour cost

Above are the cancellation rules but we will put our best possible effort to minimize the cancellation charges.